Money will be refunded less a $10 administrative fee, ONLY IF notice is received by us 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.
* Wrong address
Please make sure the correct address is supplied. Please include as many details as possible. If the bouquet is delivered to an incorrect address and is not recovered, Edible Gift can not accept any responsibility for such loss.
* Recipient not home
If the recipient is not home, we will leave the bouquet with another family member or friend. If there’s no answer at the provided address, we will leave a note in the mail box with the date, time and details of the order. We will try to leave the bouquet with a neighbor, unless otherwise advised. If the bouquet is not recovered, Edible Gift can not accept any responsibility for such loss. We cannot ring the recipient prior or at the time of delivery. We cannot devulge any detail of the order to anybody else other than the person who placed the order.
* Returns Policy
If nobody was available for picking up the order (recipient, family, friends, neighbor), then the order returns to us. The order can be resent to the recipient for an additional delivery fee. This can be arranged in the first 5 hours from the initial delivery time.